Dear InsertNameHere,
Thank you for your appeal.
We regret to inform you that this account has been banned because of Macroing.
Please refer to article number 7 in the Rules of Conduct:
Rule 7: You must not attempt to use other programs (e.g. bots, macros or autominers) in conjunction with our games to give yourself an unfair advantage at the game. You also may not circumvent any of our mechanisms designed to log out inactive users automatically.
We do not discuss our detection process with anyone, to do such would give auto/macro users information to
help them avoid detection. For all the details on our macro detection that we are willing to give out please read the Macro FAQ, which can be found by selecting the link titled 'Explore the knowledge base' under the 'Knowledge Base' section on the main page of our website (
www.runescape.com).
We are 100% confident in our macro detection systems along with our highly trained staff who monitor and take action based on the results presented by these systems. As such there is no doubt in our minds that you have been using such a program.
In normal circumstances this would result in the permanent removal of your account from the game, however upon reviewing your history we have decided to place you on a temporary 7 day ban instead.
Please be aware that your account now has
3 Black Marks and that we will be monitoring the activities of your account closely. Any further breaches of the Rules of Conduct will result in your account being permanently removed from the game.
The usage of these programs ruins the game for honest players and is not how the game has been designed to be played. We will not tolerate a minority of players using these programs to achieve by computer what fair players have accomplished through honest hard work and game play.
We
strongly suggest that you take the time to make yourself familiar with our Rules of Conduct, which can be found in the 'Knowledge Base' section of
www.runescape.com, before returning to play.
Yours Sincerely
RuneScape Customer Support
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On 23rd March 2006, you sent us the following:
I was notified by your message that I have been banned for breaking rule 7. I am a completely legitimate player and have been ever since I found this game. Recently I was on a library computer and I believe someone might have gotten my password, therefore logging into my account. I would like to be unbanned, and I assure that there will no longer be any problems with this account. Thank you.