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Thread: PA's customer support

  1. #1
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    Default PA's customer support

    Took me 1hr to make him understand the tip at http://puu.sh/4wle7.png makes no sense...

    [12:12:22] riwu: there's a tip for paypal: Reduce fees by selecting a delayed disbursement schedule.
    [12:12:34] riwu: i dont see how pausing reduce that 2% disbursement fee?
    [12:13:29] riwu: whether u have $10000000, or $10, its still 2%, so what that tip means?
    [12:14:42] Godfrey: If you set your disbursement for 24.
    [12:15:31] Godfrey: Every completed order you have they will deduct %13 (Example fee only).
    [12:15:44] riwu: 13%? where that number comes from?
    [12:16:03] riwu: they would deduct 12% + $1?
    [12:16:42] riwu: my point is really simple
    [12:17:01] riwu: if u set to disburse daily, and u get $100 daily, then the fee is 2%
    [12:17:16] riwu: if u set to disburse weekly, so u will have $700 and the fee is stil 2%
    [12:17:20] Godfrey: And if you set it to 7 days schedule.
    [12:17:20] Godfrey: And you already accumulated $100
    [12:17:23] Godfrey: They will deduct %13 to your $100 dollar.
    [12:17:39] riwu: 13%? why 13%?
    [12:18:16] riwu: but regardless of the %, it makes no diff
    [12:18:53] riwu: lets say i earn $100 every day (after fees), i set disburse daily, i would have ($100 x 98%) x 7 after a week
    [12:19:06] riwu: if i set disburse weekly, i will have $700 x 98% after 1 week
    [12:19:39] riwu: so unless u've discovered a diff number theory, i cant see whats the diff
    [12:20:13] riwu: so i hope u can enlighten me on what this tip (http://puu.sh/4wle7.png) means
    [12:21:05] riwu: it would only be cheaper if it's skrill, where the fee is $0.50 constant rather than in %
    [12:22:18] Godfrey: Hold on please.
    [12:23:42] Godfrey: Regarding on the disbursement.
    [12:23:54] Godfrey: If you set your disbursement to 24 hours.
    [12:24:42] Godfrey: For example you sold 7 accounts for a week.
    [12:25:32] Godfrey: And the fees for every completed order is 10% (Example only).
    [12:25:40] riwu: ok.. then?
    [12:26:02] Godfrey: The total deduction will be 70%.
    [12:26:22] Godfrey: 10% per disbursement released.
    [12:26:35] Godfrey: And if you will set your disbursement for 7 days.
    [12:27:25] Godfrey: And you also sold 7 account they will only deduct 10% for your disbursement release.
    [12:27:27] riwu: ok let's say each account cost $100, and u sell 1 acct per day?
    [12:27:32] Godfrey: Sure.
    [12:27:54] riwu: so if daily, means u get $90 per day, so after 1 week u get $630?
    [12:28:03] Godfrey: Yes.
    [12:28:21] riwu: and if weekly, u get $700 after 1 week, then the fee will be?
    [12:28:29] riwu: $700 x 90% =?
    [12:29:00] Godfrey: let assumed that the fees are 10%.
    [12:29:07] riwu: yes
    [12:29:13] Godfrey: You accumulated $700
    [12:29:31] Godfrey: They will only deduct 10% on your $700
    [12:29:36] riwu: seriously u have some gaps in ur understanding
    [12:29:40] riwu: yes
    [12:29:49] riwu: instead of deducting 10% off $100 daily
    [12:29:53] riwu: which actually is the same thing
    [12:30:01] riwu: look, i make it very simple
    [12:30:08] riwu: if i set disbursement to daily
    [12:30:19] riwu: i get $100 x 90% = $90 daily right?
    [12:30:28] Godfrey: Yes.
    [12:30:51] riwu: and after 1 week i wil have $90 x 7 = $630 right? so remember this: DAILY = $630 after 1 week
    [12:30:57] riwu: agree?
    [12:31:11] riwu: ok let's look at setting the disbursement to weekly now
    [12:31:29] riwu: i get $700 X 90% = $630 after 1 week, is that right?
    [12:32:18] riwu: the total deduction is not 70% of $700, but (10% of 100) x 7, which is completely diff
    [12:34:25] Godfrey: Let me give you an example.
    [12:34:35] Godfrey: A simple chart
    [12:35:32] riwu: omg..
    [12:35:40] riwu: which part of what i said above u dont agree?
    [12:38:06] Godfrey: Monday - $100 they will deduct %10 Tuesday - $100 they will deduct %10 Wednesday - $100 they will deduct %10 Thursday - $100 they will deduct %10 Friday - $100 they will deduct %10 Saturdays - $100 they will deduct %10 Sunday - $100 they will deduct %10 You earned $700 and your total deductions is 70% you will receive roughly $300
    [12:38:22] Godfrey: If you set your disbursement to 24 hours.
    [12:38:26] Godfrey: Now.
    [12:38:36] Godfrey: If you will set it to 7 days
    [12:38:42] riwu: WTFFFF
    [12:38:44] riwu: wait
    [12:38:45] riwu: hold on
    [12:38:51] riwu: You earned $700 and your total deductions is 70% you will receive roughly $300
    [12:38:58] riwu: this is grossly wrong
    [12:39:08] riwu: 10% of $100 is what?
    [12:39:14] riwu: $10? no?
    [12:39:34] riwu: so at the end of monday how much do u have? IS IT NOT $90?
    [12:39:40] Godfrey: Monday - $100 no deduction Tuesday - $100 no deduction Wednesday - $100 no deduction Thursday - $100 no deduction Friday - $100 no deduction Saturdays - $100 no deduction Sunday - $100 no deduction You earned $700 and they will deduct %10 you will received $630
    [12:39:55] riwu: can we go back to the daily one?
    [12:39:58] Godfrey: If you set your disbursement to 7 days.
    [12:40:04] riwu: if u set it to daily
    [12:40:11] riwu: at the end of monday how much do u have?
    [12:40:22] Godfrey: every tiem we released your disburement we will deduct %10 no matter the amount.
    [12:40:31] riwu: can u ans my question?
    [12:40:46] Godfrey: Sure.
    [12:40:47] riwu: are u giving me a lecture or answering my qns? what is the purpose of customer support
    [12:40:52] riwu: if u set it to daily
    [12:40:55] riwu: at the end of monday how much do u have?
    [12:41:20] Godfrey: Monday - $100 they will deduct %10 Tuesday - $100 they will deduct %10 Wednesday - $100 they will deduct %10 Thursday - $100 they will deduct %10 Friday - $100 they will deduct %10 Saturdays - $100 they will deduct %10 Sunday - $100 they will deduct %10 You earned $700 and your total deductions is 70% you will receive roughly $300 If you set your disbursement to 24 hours.
    [12:41:36] riwu: wtf..
    [12:41:40] riwu: ANSWER MY QUESTION
    [12:41:42] riwu: STOP RAMBLING ON
    [12:41:47] Godfrey: They will deduct 10% every time they will release your disbursement.
    [12:41:58] riwu: can u just answer my question, or not?
    [12:42:06] riwu: if u set it to daily, at the end of monday how much do u have?
    [12:42:30] riwu: do u get what my question means? and im expecting the answer to be just a number
    [12:42:54] riwu: like function MyQuestion(): Integer
    [12:43:16] riwu: if u set it to daily, at the end of monday how much do u have? (expected answer: some $), so pls give me that value
    [12:43:41] riwu: Monday - $100 they will deduct %10
    [12:43:55] riwu: come on, do the math, how much would i have after the 10% deduction?
    [12:46:29] Godfrey: You will receive roughly $300
    [12:46:37] riwu: is that my question?
    [12:46:47] riwu: i will get $300 on monday?
    [12:46:57] riwu: i asked, how much will i get on monday
    [12:47:06] riwu: could u not even answer a simple question?
    [12:48:29] Godfrey: To your issue with this irder ID 984533?
    [12:49:29] riwu: no
    [12:49:34] riwu: we are not talking about any issue now
    [12:49:41] riwu: i just want u to answer some simple questions
    [12:49:47] riwu: Monday - $100 they will deduct %10
    [12:50:01] riwu: so if i set to daily after Monday how much would i have?
    [12:50:16] Godfrey: After Monday?
    [12:50:18] riwu: i mean, if i set to daily, i will get paid after monday right?
    [12:50:21] riwu: yes
    [12:50:32] Godfrey: Yes that is correct.
    [12:50:45] riwu: yeah so how much will i get?
    [12:50:51] riwu: after the deduction
    [12:51:28] riwu: are u finding a calculator to do $100 X 90%?
    [12:52:11] Godfrey: If you sold a total of $100 they will deduct 10% then you will received $90
    [12:52:45] Godfrey: That is for Mondat only.
    [12:53:58] riwu: ok good we are making progress
    [12:54:00] riwu: now
    [12:54:06] riwu: after tuesday how much would we have?
    [12:54:21] riwu: Tuesday - $100 they will deduct %10
    [12:54:27] Godfrey: Same.
    [12:54:40] riwu: so after monday and tuesday we will have $90 x 2 = $180 right?
    [12:54:51] Godfrey: Correct.
    [12:55:03] riwu: ok then after wednesday, $90x3=$270 right?
    [12:55:38] riwu: free fee to say 'no' if u dont agree, but i just want an 'yes' or 'no'
    [12:57:54] riwu: ?? u stucked?
    [13:04:54] Godfrey: I see.
    [13:05:39] Godfrey: Basically, same amount you will received it just the disbursement schecdule is the difference.
    [13:05:55] Godfrey: Sorry for all the confusion.
    [13:06:27] riwu: wow finally...
    [13:06:34] riwu: so that tip is deceptive?
    [13:07:12] Godfrey: Yes. it is.
    [13:07:28] Godfrey: Sorry about that got multiple chat.
    [13:08:05] riwu: i've a way to turn the tip into truth
    [13:08:24] Godfrey: If you don't mind?
    [13:08:25] riwu: add disbursement schedule to Skrill
    [13:08:29] Godfrey: May i know it?
    [13:08:39] Godfrey: Ah.
    [13:09:06] riwu: then instead of $0.50 per day which is $3.50 after 1 week, u set to 1week and only deduct $0.50
    [13:09:30] riwu: so could u forward to ur higher management to add that to Skrill?
    The transcript will be sent to "riwu0730@hotmail.com".
    [13:12:04] Godfrey: I will escalate that.
    [13:12:08] Godfrey: if you want.
    [13:12:10] Godfrey: ?
    [13:12:16] riwu: yeah definitely
    [13:12:21] Godfrey: Ok.
    [13:12:39] Godfrey: Regarding on your disbursement on this order ID.
    [13:12:40] Godfrey: 984533
    [13:12:55] Godfrey: I already emailed them and just waiting for their respond.
    [13:13:12] Godfrey: I will em ail them as well again about the Skrill.
    [13:13:18] Godfrey: Thank you!
    [13:13:57] Godfrey: Sorry for any inconveniences you may have experienced.
    [13:14:14] riwu: ok ty bb have a nice day
    [13:14:34] Godfrey: U2
    The visitor has left the chat.
    The chat is ended.

  2. #2
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    So...are they actually deducting the 70% if you choose daily? If so, wow that is deceptive!

  3. #3
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    Quote Originally Posted by cause View Post
    So...are they actually deducting the 70% if you choose daily? If so, wow that is deceptive!
    Nope, it's just the tip shown on the page that is deceptive. If you choose daily it will deduct 2% every day for the current amount disbursed (in the example, it will deduct 2% of $100, for 7 days), which is the same as if it deduct 2% after 7 days (2% of $700).

    The customer support failed to realize that (10% * $100) * 7 is completely different from (10% * 7) * $700, and it took me 1hr to finally convince him...

  4. #4
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    Quote Originally Posted by riwu View Post
    Nope, it's just the tip shown on the page that is deceptive. If you choose daily it will deduct 2% every day for the current amount disbursed (in the example, it will deduct 2% of $100, for 7 days), which is the same as if it deduct 2% after 7 days (2% of $700).

    The customer support failed to realize that (10% * $100) * 7 is completely different from (10% * 7) * $700, and it took me 1hr to finally convince him...
    Oh lol. Riwu you are an internet hero

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