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Thread: Never gonna call 'em fagex again

  1. #1
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    Default Never gonna call 'em fagex again

    I've been f2p the whole June and July and when I saw you can get 1mil xp free in you're member in August and September I decided to buy membership.

    Sadly on 1st August something was wrong with the billing system and I couldn't subscribe.I sent an e-mail to jagex billing support the same day and they answered on 4th August. (I managed to subscribe on 3rd August) . They told me in their e-mail I had no money on my paypal account or the country was wrong. I told them how everything was fine and that I have now missed the summer rewards and this is their answer :

    Ah, good point! Glad you mentioned Sizzling Summer. If you stay a member for the whole of September you will indeed get those September bonuses, but I have some better news for you!

    As far as I’m concerned, the most important thing is that you were trying to complete the subscription on time. As such, I’m not about to let you miss out on the full Sizzling Summer experience just because our systems couldn’t accept your payment at the time! I’ll therefore make sure that you count as fully eligible for Sizzling Summer for August too and can get the full rewards if you’re a member all the way to the end of September!

  2. #2
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    Lol that is awesome! Congrats man




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  3. #3
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    Hahahaha nice. Good customer service.

  4. #4
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    Good work! See? They can be nice. lol


    Edit: I got de-repped for this post...

    So now, I take back my nice comment. Dude, just wait till they find out you bot...
    Last edited by oneshadow; 08-08-2012 at 03:08 AM.
    Dont have a signature guys. Mods threaten to ban you.

  5. #5
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    Nice one. Never expected that from Jagex.

  6. #6
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    edit mod name so can't be traced
    Last edited by Clairvoyance; 08-08-2012 at 02:13 AM.

  7. #7
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    Finally, someone gets it. Thank you, and I'm glad everything worked out
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  8. #8
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    thats some respect right there!
    >:)

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    Haha that is sick man!

  10. #10
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    Wow that's awfuly nice.

  11. #11
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    A little bit of faith in jagex had been restored.

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  12. #12
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    That's really good news. They do respond very quickly and thoroughly to emails I have found

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    REally nice person that got your mail..

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    I've had some good experiences with their billing department aswell, It seems that they have alot of employees in the department that brings them in the money lol.

    Get hacked and banned and your outa luck!

    But over all they have done something right to hit the 200m accounts mark.
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    It's important to remember that Jagex is run by assholes, but it has normal people working there.

    It's good to hear that you were treated well.

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    Almost as good as when my main got stuck in a realm transfer for 5days back at blizzard. I called them and they said they were so sorry, fixing my Hunter almost instant and added 30days of gametime for me :3

  17. #17
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    Great news. I suggest you remove the name of the mod that helped you from that post though, could be traced back to your account.
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  18. #18
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    Quote Originally Posted by litoris View Post
    Great news. I suggest you remove the name of the mod that helped you from that post though, could be traced back to your account.
    Yeah thx

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